Q: What is the first step to check in?
A: Call 704-872-4045 to complete a shelter inquiry.
For the shelter inquiry, you will be asked to provide basic information such as last mailing address,
date of birth, basic medical information–psychological or substance abuse care requested. We will
call you back after review.
Due to COVID, we are admitting guests on a “case by case” basis and all guests must adhere to
COVID protocol while on campus. Vaccines are highly encouraged but not required.
Q: How long can I stay?
A: The shelter program is a 30 day program. If, however, an individual works well with his/her case
manager, works toward goals and exhibits good behavior, the time may be extended.
Q: What are the hours?
A: Check in each night is 6 PM. Check out each morning is 6:30 AM.
Q: How many meals do you serve each day?
A: We serve breakfast, lunch and dinner every day, every day of the year. Breakfast is generally for shelter residents. Lunch and dinner are for residents as well as those in the community who need a meal. We also invite the community to come eat and talk with our guests, to get to know them and help support them. We serve roughly 300 meals per day, an average of 100 at each meal.
Q: What do our services cost?
A: All of our services are offered at no cost. Fifth Street Ministries was born out of service to our community and those most in need. We work to give ourselves away, providing the most basic needs for the most vulnerable.
Q: What other services are offered?
A: You will be assigned a case manager who will help you set goals and help you work toward those
goals. There is limited transportation to doctor’s appointments and hospital visits. We also provide
internet access for job searches and housing searches. Finally we offer laundry facilities, a clothing
closet and necessary toiletries. Many items such as food, clothing and toiletries are donated and
need to be treated as such. We are thankful for the support of our community.
Q: Do we house children?
A: Yes. We have six family rooms in our main shelter.
My Sister’s House also houses children who have experienced or have witnessed domestic violence in the home.
Q: Are those with substance abuse and/or mental health conditions allowed into the programs?
A: Yes. Often these guests are the most chronically homeless and most in need of our services. We take every precaution to ensure everyone’s safety. And, we have great community partners with whom we work to help provide treatment as needed.
Q: Do we allow sex offenders?
A: Because we house children and families, we are not allowed to house sex offenders on our campus. The PATH house is open, though, for these folks to connect to other needed resources in the area.
Q: Are there rules at the shelter?
A: There are rules. Rules are in place for the safety of our guests, our staff and our community. Rules
must be followed or you may be asked to leave the shelter. Many issues might be avoided by
treating others the way you want to be treated.